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Hoco W35 Max Wireless Headphone
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on GhorerBazar app or website. Return request must be raised within 7 days for any items from the date of delivery.
- For more information on warranty claims, please view our Warranty Policy.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to use)
- Delivered product is incomplete (i.e. has missing items)
- Delivered product is incorrect (i.e. wrong product/size/color, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
Issuance of Refunds
- The processing time of your refund depends on the type of refund and the payment method you used.
- The refund period / process starts when Cartify BD has processed your refund according to your refund type.
- The refund amount covers the item price and shipping fee for your returned product.
Refund Types
Cartify BD will process your refund according to the following refund types
- Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- Refunds from cancelled orders – Refund is automatically triggered once cancellation is successfully processed.
- Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Cartify BD packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE:
It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
- While handing over your package to Drop-Off station/ Pickup Agent, please collect the Daraz Return Acknowledgment paper and reserve it for future reference.
WARRANTY POLICY
Thank you for choosing Eraban products. We are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions of our warranty coverage for products purchased from Eraban. Please read this policy carefully.
Last updated: January 10, 2024
Warranty Coverage
Many of the products come with a brand warranty, while others don’t. If there is a warranty for a certain product, it must be clearly stated on the website or the invoice, or there may be a distinct warranty card for each period. Please keep in mind that the Replacement warranty will only be provided once for a certain product, and if the product has the same or other faults from subsequent incidences, it will be covered as a service warranty. Simply put, the replacement guarantee is applicable for one time only.
Below is the list of cases where warranty is applicable
| Manufacturing fault |
| OS related fault but NOT for any Apps |
| If there is no power due to a device issue (No warranty for any kind of accessories. Such as Remote, Keyboard, Light, Battery etc.) |
| If the product is restarting or not running even 60% of its performance. |
Below is the list of cases where warranty is not applicable
| If there is any physical damageIf there is any burn or similarIf the product is not with the original software or warranty void stickersIf the product is used abnormally or in such an environment it is not supposed to be. If there is any item replaced once, there won’t be any warranty for the replaced items. |
Warranty Claim Process
- To make a warranty claim, you must provide proof of purchase, including the original receipt or order confirmation and an unboxing video of the product(MUST).
- Contact Eraban customer support at [email protected], to initiate the warranty claim process.
- We may require you to provide additional information, such as product serial numbers, photographs, or descriptions of the issue.
- We will evaluate the claim and, at its discretion, determine whether the product qualifies for warranty coverage.
- If the warranty claim is approved, we will, at its sole discretion, either repair the product, replace it with a new or refurbished product, or provide a refund equivalent to the original purchase price.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].