FREQUENTLY ASKED QUESTIONS
To place an order, follow these steps:
- Browse our online store and add the desired items to your shopping cart.
- Proceed to the checkout page and enter your shipping and payment information.
- You need to pay 200 taka in advance to confirm the order.
- Review your order details and click "Place Order" to complete the purchase.
We accept mobile banking payment methods, including Bkash, Nagad, and Rocket. Choose the option that is most convenient for you during the checkout process.
2-5 days inside Dhaka and 3-10 days outside Dhaka
We have a hassle-free return/exchange policy. If you are unsatisfied with your purchase, you can return the item(s). Please visit our Returns & Exchanges page.
Please contact our customer support as soon as possible, and we will do our best to assist you.
If you receive a damaged or defective product, please contact our customer support within 24 hours of delivery. You need to record product unboxing to claim a defective product. We will guide you through the return/exchange process and make sure you receive a replacement or refund promptly.
Once your order is confirmed, you will receive an order confirmation email. Also before product delivery, you will receive a confirmation SMS and call from the delivery company.
Yes, we frequently run special discounts and promotions. To stay updated on our latest offers, follow us on social media.
Yes, there is a 7-day replacement warranty in case of manufacture fault and also official product warranty may be applicable. Find it out on the individual product page. Read our return and refund policy.